Returns are Easy with The Surprize Guys
We hope you love your new furniture from the Ashley HomeStore and that it looks great in your home. But if you need to return it, we make the process simple.
Our returns policy has a single goal: to make sure you’re happy. It’s tied to our guarantees, which cover you like a warm blanket:
- Under our Love It or Replace It Guarantee, within 7 days after your purchase you can trade it in for an item of equal or lower price.
- With our Endless Sleep Promise, if you find a defect in a mattress we’ll replace it for free – for as long as you own the mattress!
- Our 365-Night Trial Guarantee lets you try a mattress at home for up to 365 nights, then exchange it for a different mattress if it isn’t perfect for you – no questions asked.
As you can see, there’s no way you can make a mistake buying at The Surprize Guys. Get details about our returns policy by visiting our Michigan store in Grand Rapids or our Ohio stores in Bellefontaine, Mansfield, and Marion.